Policies

• Orders
• Shipping in Continental US
• Shipping to Hawaii & Alaska
• International Orders
• Coupons, Gift Certificates & Sales
• Returns

Orders

We accept orders by phone, fax, and online. Our web site is secure for placing orders online with credit card and paypal payment methods. Everything Birth will NEVER sell or share customer addresses or contact information.

Prices and availability are subject to change without notice. We will make every attempt to notify you if pricing or availability will affect your order.
All orders must be prepaid before being fulfilled.

Special Orders

If there is a product you don't see on our site, we would be happy to attempt to special order it for you. Special orders must be prepaid.

Catalog Orders

Please submit your name and mailing address to us by email if you would like to receive the new print catalog. Prices on our website may vary from the catalog.

Shipping

We make every attempt to use recyclable shipping and packing materials. If materials are not recyclable, we have reused them and ask that you do, too.

There is a minimum of $15.00 on all orders.

Packages are NOT insured unless you choose the $4.00 shipping upgrade option upon checkout. You must select the insurance box in order to have your package insured no matter what if any shipping applies. Lost or damaged items that were NOT insured are the responsibility of the customer.

We use both USPS (Parcel) and UPS for shipping. Please be sure to provide both addresses if it applies. Any fees for items returned for wrong addresses (a USPS package mailed to a UPS only address), or incorrect addresses will be charged to the customer.

Orders requiring faster or alternate delivery must be made BY PHONE with an Everything Birth staff member. Please leave a message. We return missed calls within 2 hours on the same day, Monday-Friday, EST 9am-3pm.  And sometimes later when we can.

For email, fax, or phone orders, regular delivery schedules will apply unless you have approved faster shipping.

Hawaii, Alaska, and other US territories will receive shipping at a rate stated below.  This offer is subject to change at any time.

International orders will receive a shipping price separately once the order is placed and it will be added to the order.

If you would like a quote prior to purchase, then please email info@everythingbirth.com. This is the only way to avoid charges if you are unsure on shipping.

*Free Shipping* promotions apply to standard shipping in the continental USA only. For faster shipping, and international, we will email your shipping quote.

Free shipping does NOT apply to faster/upgraded shipping options. 

Backordered items that are part of a FREE shipping promotion will not be charged if entire order is shipped together. Otherwise, backordered items will be charged actual shipping when available.

Orders generally ship within 7 business days. Please note that standard FREE shipping can take up to 15 business days to arrive.  If you require it faster, we recommend upgrading.

Shipping fees are as follows

Shipping within the Continental US

Order Amount	Standard Delivery Without Insurance (ships in 7-15 business days)	Upgraded Priority Mail or UPS Ground with insurance (ships in 3-7 business days)
Up to $79.00	$5.00	$15.00
Over $79.01	FREE	$10.00

Optional insurance is available at checkout

Shipping to Hawaii & Alaska

Order Amount	Standard Delivery Without Insurance (ships in 7-15 business days)	Upgraded Priority Mail or UPS Ground without insurance (ships in 3-7 business days)
Any amount	$10.00	$15.00

Optional insurance is available at checkout for $4.00

International Orders

International orders are subject to a $3.00 handling fee, plus insurance and shipping. International orders must have matching billing and shipping addresses.  Otherwise we will cancel orders.  Mother-ease, GroVia and Rumparooz cannot be shipped outside the US.  Bumgenius, flip, and econobum cannot be shipped to Canada, Europe, Australia, or NewZealand.

Coupon codes cannot be used on international shipments.

We can not ship bumgenius, econobum, flip, and rumparooz products to international addresses.  If you order these brands from another country, we will cancel the order.

Coupons, gift certificates, and other sale items

• All sales on clearance items are final and not returnable, this includes any short term promotions found in our returns section.
• All sales on gently used items or seconds are final and can NOT be returned.
• Online coupons can not be combined with other coupons.  Limit one coupon code per purchase.
• Items purchased with coupons or gift certificates can only be returned for store credit, not a refund.
• Gift certificates are redeemed as a coupon online, and cannot be combined with other online coupons.
• Gift Certificates must be redeemed in full online and can not be used for shipping or toward the minimum for free shipping.

Returns

For information specific to returning our Committed to Cloth Guarantee including Try & Exchange Program click here.

Download Returns Form

Refunds:
Most items may be returned within 30 days of receipt for a refund minus shipping (even those where shipping was free for customer) plus a 10% restocking fee. All items must be unused and in original packaging with tags still attached. 
Diapers must be clean and free of pet hair, smoke, tears, other damage and major stains.  We reserve the right to refuse or decrease the value of a return if these guidelines are not met.

You must Fill out our Returns Form BEFORE RETURNING GOODS. Items returned after 30 days or without returns form and invoice WILL NOT be refunded. Returns requiring refunds are processed on the 15th of the month. Returns occurring after the 15th will be credited the following month. 

Any questions about returns should be directed to orders@everythingbirth.com.

Sorry, but items ordered as part of a Custom Birth Kit and other disposable birth related supplies including birth pool kits are NOT returnable.  Cloth diaper accessories that have been used, or disposable cloth diaper items are not returnable.

Items purchased on sale or clearance or gently used are NOT returnable.

Orders that are "cancelled" but haven't shipped will be refunded minus 5%. Orders cancelled after they have shipped will incur the fees listed under returns.

Herbal and Homeopathic Products are not returnable.

Exchanges:
Items ordered as part of the Try and Exchange  must follow the guidelines noted here. 

The returns form and original invoice MUST be included. 

Diapers must be clean and free of pet hair, smoke, tears, other damage and major stains.  We reserve the right to refuse or decrease the value of a return if these guidelines are not met.

Customer is responsible for shipping costs returning to Everything Birth, inc. Customer will be issued a store credit and emailed a code to use to purchase new products.  We can not process these over the phone or by email.  We will not issue a store credit until the return is received and inspected.

Defective Products:
Items that are damaged or defective are generally covered under the manufacturer’s warranties.  If you are unable to find the manufacturers contact information, please email us at orders@everythingbirth.com to obtain that contact information.

Questions about returns and exchanges should be directed to orders@everythingbirth.com.  Your name, date of purchase, order number and packing slip number should be included in order to expedite the exchange.

Contact Information

Phone: (207) 781-2115
International Orders: (207) 781-2115
We do not return international calls, so please email info@everythingbirth.com if you require a response.

Copyright © 2001-2011 Everything Birth, Inc. Content and images on all Everything Birth website pages may not be reproduced without the express written permission of Everything Birth, Inc.